Healthcare Professionals. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. However, you may still want to set up your Virgin Media PIN code for added. Virgin Media; My Virgin Media;. While these are often opportunities for kids and teens to learn, they can also be opportunities for abuse to happen. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure. Find out more here. net, pubg. Hit ‘settings’. Select Account settings. IP address 192. Android users, go to the main menu > Guide > My Shows > Manage > Info > Remote Control. Deed poll documentation. I am more than happy to take a look into this for you. Hi @ Sabrina_B , I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, - 5397682. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Open the YouTube app and click on your username in the top right-hand corner. Tick the option for Do not request a PIN. Press the Home button on your remote control. There is. in Security matters Sunday Online security in Security matters Friday Online security in Switched On Families WednesdayTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. If it’s your child’s iPhone. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Access to your online accounts, whether it’s a gaming account or an online shop, is valuable to criminals because they can steal and sell your content. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Mobile doesn't have a option called 'Child Safe'. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hello DrG23 . Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Only chat with people you know in the real. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and. We'll be more than happy to assist from here!Back up your device using iCloud or your computer. I am sorry that you are experiencing this issue - we are aware of a problem that is affecting this and the team are working on it. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoRe: Child Safe - Sorry the changes you made were not saved, please try again. 1. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Tap the bin icon and click OK to confirm. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. Social media guides. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Push the white cable with the black label into the Hub. Joining in. Virgin Media are also very good at deleting complaints without resolving them. Broadband, TV and Landline offers. A £2 monthly discount for each SIM you add to your Virgin Mobile Family Plan up to a total of £8. The takeaway. In fact, weak WiFi security has nothing to do with Virgin Media at all. on 18-01-2023 17:44. 1 for Families | Cloudflare; ⋮My virgin Mobile account allows you to manage your virgin mobile services. Go to the Plan and Device tab and click on Manage services. in Security matters a week ago; Re: Child Safe not working in Security matters 2 weeks agoHi there, VM community I am trying to block some gaming websites to disallow access for our kids using Virgin's Child Safe. Options. Subnet prefix length 255. It’s free to sign up and has many features. Then re-enter the passcode to confirm. Thank you so much for your post and welcome to the community forums, it's great to have you here. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. It is likely your previous ISP redirect you to the search provider's safe search site by default; Virgin Media do not. 4. 168. Uninstall and Reinstall Mail app. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Subnet prefix length 255. We give all our customers a complete, market leading security package called Virgin Media. 8. Access your bills, diagnose faults and manage your package. Child safe is on under account settings -> online security. 1. After that, click onManage services. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Kids can play, learn, create and connect. 4. It's never been easier to use your Virgin TV thanks to our help guides. Parental controls are a set of tools designed to protect and keep children safe online. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. if the site fails to load then Child Safe is on. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. on 27-07-2022 14:17. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. Options. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 296. Whenever I turn the websafe off it forgets that I blocked YouTube. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Back; Checking your connection for issues. 2 Log in to your Virgin Media account using your email address and. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. As per the subject. . And there’s more features you. Just follow these simple steps. Confirm you want to cancel it by selecting Yes cancel it. The computers and devices you wish to authorise are set up so that. ct Mark as Helpful Answer. It may take up to 24 hours for the change to be activated on your modem. To do this: Sign in to My. Nah - maybe for teenagers but not for tweens or younger ones. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. . Users aged 13-17 have additional privacy settings. 255. Stream is our entertainment service that brings together our customers favourite entertainment subscriptions under one roof – with easy-to-use interface and the flexibility to change their subscriptions anytime. 1. Thanks for reaching out to us. 5. For an Android mobile the Private DNS can be set to dns. Virus Safe - Enabled ( it is good to be warned about malicious web sites ) Child Safe - Disabled ( when Enabled this is the setting that restricts internet access / block VPN / social media / messaging etc ) 0 Kudos. I will private message you now to confirm your details. I have tried switching them on and then off multiple times. You could also use a VPN to save you from using a proxy site all the time. Sign in or register for My Virgin Media, click on 'Account Settings' > 'Online security' > toggle 'Child Safe' off (so it's grey instead of purple). Reduced attention span. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. Virgin Media Smart Home with Google Nest FAQs. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS; Introducing 1. Usually, malware is installed accidentally. Tick the option for Do not request a PIN. Virgin media remove parental lock mobile web. I will private message you now to confirm your details. 100 and 194. The proper and safe way is to call for technician visits to disconnect and reconnect. Just to set expectations the issues with Child Safe have persisted for over 12 months. Ensure that parental controls are. If you recognise an indiscretion, you can rectify and report it immediately. on 18-01-2023 20:59. 0. 0 Kudos Reply. Highlight the channel you want to lock or unlock. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. Age verification is limited, relying on self-reporting. Child safe says it’s on but is doing nothing again!!As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. 1 ACCEPTED SOLUTION lotharmat Community elder Options on 15-04-2023 12:44 Are you logged in as the main account holder? -----------------------------------------------. 1 site and checking AS Name value says Virgin Media and it does. Apps and technology are changing quickly, and it can be hard for parents to keep up. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide. This age limit applies to most social media sites and has been dictated by US law through the Children's. Virgin Media. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Install our free Parental Controls software. in Switched On Families 2 weeks agoHi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. During a vishing call, you may have asked to download and install software on to your computer. It is important that the caring adults in. 255. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. on 27-08-2023 09:39. In the section Web Safe set :-. Child safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoVirgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Parental controls block websites and applications that you think are unsuitable for your child. Any website unsuitable for. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Wi-Fi is fine, I have checked on multiple devices. 1 for Families |. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Simply call your mobile number from your landline. VPNs we tested to unblock various forbidden resources. Adjust the settings according to the level of protection you want. If you can set up using a Self-Install pack, but. Launch the Safe Browser and create a new account if you do not already have one. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Sitemap. Post ReplyFor Web Safe to work your device must be using Virgin Media's DNS, To determine if this is the case go to and post the result AS Name value shown? If the value is not Virgin Media then either: DNS is set on a third-party router with Hub in modem mode; device's DNS has been manually set--Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. An adult using a social networking site, chat room or online forum can pretend to be anyone –. Plug in your Virgin Media router. 168. Reset Mail app. Back up your device using iCloud or your computer. To exit a group, follow the same steps to ‘Group Info’ and then press ‘Exit Group’. on 15-04-2023 15:47. Click Apply. We recommend keeping Virus Safe on. This video is about how to use any website that has been blocked by Virgin Media. Correct set up can help to keep your child and their device safe. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. If so, just log-in as existing user!. We created Web Safe for our customers to make browsing safety a no-brainer. It is only on my main sim account when on 4/5G. 1. After switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. If you are talking about a single website you can try whitelisting it. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Virgin Media customers can get unlimited online protection. Partner with us. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Having an open conversation with. These abusive images are then downloaded and passed round school on phones. Snapchat doesn’t have the means to verify their identity or their age, so fooling. Plug into the Hub. Here are our top tips to help you on your way. I am experiencing a. How to pair the 360 remote with. 4. Options. Malware can also record or steal information like bank details or account logins. Try both Mac and Windows. Open the YouTube app and click on your username in the top right-hand corner. Whilst waiting for the forum team to help can you confirm if you are able to browse to FYI, by default sites that hide your public IP Address (like VPN services) are blocked, i. This includes restricting children from accessing inappropriate or adult content. Step 2 Make a copy of one of the below documents to send with your completed form: Marriage certificate. I have the same problem as well, I have just checked my online security controls and it's all turned off. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Networking and WiFi. That means you’ll get double the O2 mobile data allowance on every eligible O2 Pay Monthly plan, a broadband speed boost to the next available level (up to a max of 1Gbps), and. In order to successfully remove the malware from the router, a full factory reset is required to bring it back to its default settings. These tools can be installed across all devices, including mobile phones, computers and consoles. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I was at the store where I bought it and they told me to call the virgin media support team. Not able to access websafe_setting page (able to go to update_profile page). I'd like to take a look into this for you. 255. In response to lotharmat. 222. Changing the computer's network settings to use any Public DNS should re-gain full access. I have confirmed this via phone call with virgin media. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Apply the Public DNS to the computer / device / your own Router i. To exit a group, follow the same steps to ‘Group Info’ and then press ‘Exit Group’. Headaches. A new secure password will be generated for you. Options. 8. 1. . Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Go to solution. Residential care settings. Click: Settings. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Adult and Child account. I’m not letting some of the family use their devices at the moment and need this fixed quickly please. on each device manual set DNS to. I am sorry to hear about the issues you are having with web safe. Shame on you, you clearly do not care for child safety. To check that Child Safe status is correctly being report try browsing to by default Child Safe block access to VPN site. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Instead, it has to do with your router and the security you have. I have turned off the Child Safe and have restarted my Wifi box as well as my personal connected devices, but still websites are being blocked, please help me in keeping all websites open to access. This is only on my mobile account. Options. . We give all our customers a complete, market leading security package called Virgin Media. Web Safe. We'll go over how to set up the filter, what. Wi-Fi is fine, I have checked on multiple devices. 168. Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Snapchat's age requirement is 13 years old. on 18-01-2023 20:59. 3. If you wanted it removed you would need to do this yourself. e. Matthew_ML. 168. Your daughter has correctly learnt that Child Safe is only a DNS redirection process and as one can easily change the DNS of a device the Child Safe filter can be bypassed in seconds and the VM Hub does not have options. Number of inclusive HD channels depends on package. The All 4 PIN is linked to the Virgin Media TV box, not the account. Shame on you, you clearly do not care for child safety. Go to Settings > General, then tap Software Update. Stay safe online. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If you see two software update options available, choose the one you want to install. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 255. From there, you can remove or rename any of them in a few simple steps. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. * Call costs may vary. Tap the Menu button. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. i have tried to enable childsafe and disable it again and it makes no difference. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Options. AS Name. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Go to your browser settings and click Advanced settings. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. However, adult sites are not blocked. Log in to your Virgin Media account using your email address and password. These tools can be installed across all devices, including mobile phones, computers and consoles. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 2 out of 10 can access the website without any problem. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago 1. Tap the three-dots button > Choose Select > Check the photos you want to remove from Android. . Hi @Jackpic, Thank you for your post and welcome back to our community forums. Select Settings. Your landline number will then appear on your mobile phone, so write it down to keep it safe, or store it in your contacts as ‘my landline’. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 220. I am trying to turn on Child Safe using slide button here: - 5265678. Android devices. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Please help. com, minecraft. A network vulnerability is a flaw or hole in a network, software or hardware that can be exploited by hackers to take over your machine or steal sensitive data. That said, the more you know about the web, the better understanding you. At Virgin Media, we pride ourselves on our parental controls. Select the Settings cog in the top right-hand corner. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. For your security, the number of devices you can register is limited. I am new to Virgin Broadband and noticed I cannot access any adult content despite removing child safe. 255. You can even reboot your Hub from the comfort of your sofa. Contact us. We are aware of this issue and have our support team working on getting this resolved ASAP. Preferred DNS 192. No setup fee. Cleanhands50. On the TV pack window that pops up, select Cancel subscription. However we know that many parents take out Pay Monthly contracts for their children, so it’s not safe to assume that all Pay Monthly phones are actually being used by adults on a day to day basis. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Here you’ll find all the help you need for Virgin Media related problems and issues. FYI by default Child Safe blocks access to VPN sites. Within the app itself, there are two settings that can provide a pointer. Virgin media child lock affecting 3g connection to websites. If Child Safe has failed to disable, as a work around try changing the DNS on your device or in Chrome to Google Public DNS 8. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocking off sites. With so many wonderful resources and as a great source of entertainment, you might find it important to have your child involved with the internet, but it’s just as important that you and your kids know the best ways to stay safe and are equipped with the tools you will need if you ever encounter danger. This also applies to some Startover programs on the 360 box, if you have missed the start you can watch live without a pin, but if you watch from the start you need a pin. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Virgin Mobile package. Keyword Research: People who searched virgin media how to turn off childsafe also searchedVirgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Options. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. Go to solution. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Verified account Protected Tweets @; Suggested usersFollow these simple installation steps for your Virgin Media home phone set up. Child grooming. Adding Netflix. Virgin Media Web Safe allows you to restrict. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. --. Click: My Apps. I have turned it off and on again. Accessing Websites Blocked By Virgin Media. If you changed the computer's network settings to use any Public DNS does that re-gain access. Options. Just make sure you change it to an email address personal to you, and not an email address that belongs to someone else. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. After that, click onManage services. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. QuickStart, set up and connections. Monitoring gives you a much clearer picture of what your child has been viewing online. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Try computers with Cisco’s. The computers and devices you wish to authorise are set up so that. Sweet oil is a folk remedy used to treat conditions of the ear. Move message to Spam folder (default) Flag a message as. in Security matters Sunday; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters a week ago; Online security in Switched On Families a week ago; Online security in Security matters a week agoHow to register to use the TV Go app or website. Select Request a PIN. 67. Press the Home button on your remote control. 19-02-2023 21:33 - edited 19-02-2023 21:34.